Important announcements: ** Our Birmingham superstore is NOT located within the newly introduced Clean Air Zone ** For delivery Terms and Conditions click here **

Terms and Conditions

Terms of Use can be found here


Please read these Terms and Conditions carefully. They apply to all users of the Wing Yip Online Store and to all business carried out by us. By using this website and/or placing an order, you are deemed to accept that these Terms and Conditions apply to you.

This does not affect your statutory rights as a consumer.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately when posted on the website. It is your responsibility to read the terms and conditions each time you order goods via the website and your continued use of the website shall signify your acceptance to be bound by the latest posted terms and conditions.

1. Definitions

In these Terms and Conditions

“we”, “us” or “our” means W Wing Yip PLC

“you” and “your” means the person or party using the Wing Yip Online Store

the “Wing Yip Online Store” or “web site” means operated by us.

2. Contract

You must be 18 years old or over in order to contract with us.

You shall select the goods you wish to purchase from the website and be able to view these selected goods in the shopping cart function of the website. At this stage, you can view the goods you have selected, check your selection, and make any necessary amendments to it. It is your responsibility to check the order carefully. You shall be liable for goods ordered regardless of any input errors.

Once you have selected all the goods you wish to purchase from the website, then you should continue by clicking "Checkout". You can then either log in to retrieve your details or enter your address details for the purposes of this order.

Once you are happy with the payment details you have entered for the goods you wish to purchase from the website, you are then asked to select delivery options, then click "Confirm Order" to confirm your order details and delivery address. You then click "Complete Order" you are advised the order reference number, then click "Complete Order" again and secure payment details will be requested.

On receipt of a request for goods we shall send an automated response e-mail to you as an order confirmation acknowledgement of the request ("Acknowledgement"). This Acknowledgement does not indicate acceptance of your order by us simply that we have received it.

Following production of the Acknowledgement, we shall process the order and the order shall be accepted by us sending you a second email detailing the goods and delivery provisions (the "Acceptance").

Once the order has been submitted to us by you, you cannot view the order's status online. You should, therefore, print a copy of the e-mail containing the Acceptance for future reference. Once the order has been submitted to us, you cannot amend or cancel the order without our prior written consent.

We can amend or cancel an order up to Acceptance of the order. In addition, we shall be entitled to reject any order which is made electronically if the order does not contain all the product, delivery and payment information required or if such information is not provided in the correct format.

Notwithstanding the foregoing, we reserve the right to refuse any order.

3. The Sale Of Alcohol

It is an offence to purchase or attempt to purchase alcohol and if you are under the age of 18 (Section 149 Licensing Act 2003). As proof of age, the purchase of these items will only be accepted when paid for by credit card. If a debit card is used, we will contact you prior to dispatch of the order.

4. Prices and Availability

The prices of goods shown on the website are inclusive of any VAT which may apply and exclusive of delivery charges. We reserve the right to change prices or to withdraw products at any time prior to dispatch. We will use our reasonable endeavours to ensure that all products are available. However, products are displayed on this website subject to availability.

The pricing structure on the website is managed independently to each of our four stores. For accurate pricing and stock availability please contact the store directly.

5. Products

All pictures of products are not shown to scale and are for information only.

All information concerning products, including but not limited to the ingredients, allergen information and nutritional information, is provided by us in good faith and so far as the applicable law permits, we do not accept responsibility or give any warranty for the accuracy of such information.

Certain products such as alcohol or cooking knives may only be sold to persons who are 18 years old or older and may only be purchased by credit card. If you purchase such items, you make a representation to us that you are at least 18 years old, and we rely upon the same.

6. Payment and Title

We do not accept payment by cash, cheque, or postal order. Payment must be made with one of the following debit or credit cards:

Please note that we are unable to accept or process payments over the telephone. All payments must be made via the Barclaycard payment facility.

Certain products with age restrictions such as alcohol may require you to pay by credit card.

During checkout, you authorise payment via Barclaycard payment facility. Payment is not taken straight away; at this time you are only authorising us to charge your card up to that amount. Payment will usually be taken on the same day or on the day following your order being packed and a courier label being produced. The total amount actually charged to your card may differ from the amount originally authorised during checkout due to stock unavailability.

If any part of your order is unavailable and a refund for those goods is required, the total amount actually charged to your payment card will include the refund and therefore reflect the unavailable goods.

If there is an issue with your order once payment has been taken, and a refund is required, a separate refund will be issued and therefore reflected as a standalone refunded transaction on your bank statement.

Ownership of the goods shall only pass to you on delivery of the goods. Risk shall pass to you (so that you are then responsible for all loss or deterioration of the goods or for any damage occurring) upon delivery.

7. Dispatch

Next Day Orders received before 1:00 pm. on a weekday (Monday to Friday) are normally dispatched on the same day subject to the size of the order and us being able to collect payment. 
Orders received after 1:00 pm. will normally be dispatched within 2-4 working days provided that we have collected payment.

Our working days are Monday to Friday excluding Bank Holidays and an order after 1:00 pm. on a Friday will not be processed until at least the following Monday.

While we make every effort to deliver the goods in accordance with stated delivery dates you should note that we do not guarantee the time or date of dispatch.

8. Delivery Charge and Delivery

You are responsible for the accuracy of the delivery information provided by you, for ensuring that someone over the age of 18 is available at the delivery address to sign a receipt for the goods or for the collection of the goods from our carrier’s nearest depot. You may specify a delivery address other than your home address. Please note that for security reasons, certain education establishments restrict the area on campus that multi-drop carriers are allowed to enter.

The goods will be deemed to have been delivered in accordance with our obligations if they are delivered to the specified address or a security area and a receipt is signed by someone at the said address or security area. Delivery will also occur if you collect the goods from our carrier and sign for them. The said signatures will be conclusive evidence of delivery for the purpose of the contract.

The delivery charge specified during Checkout includes the cost of any packaging. Delivery schedules are shown in working days excluding Saturday and Sunday unless a Saturday or Sunday delivery is specified by you and accepted by us.

We do not guarantee that all delivery services are available to all parts of the United Kingdom and we do not provide delivery outside the United Kingdom except by special arrangement. Delivery times are given for guidance only and we are not responsible for delays caused by matters beyond our reasonable control.

If you fail to accept delivery of or fail to collect the goods within a reasonable time, we reserve the right to recover any wasted delivery and re-delivery charges from you or from the payment that you have already made in respect of the goods.

9. Amendment of Orders

We reserve the right to cancel an order at any time if we have not received payment. You may request an amendment to an order prior to dispatch by e-mailing us ( with your Order Reference Number and your request. Your order will be placed on hold until any changes have been agreed. We reserve the right to cancel or refuse an amended order. Please note that we are unable to add items to an order as we do not store your payment details, or swap products as we do not have the ability to change product codes on the the order, however we can remove or reduce the quantity of items. Should you wish to add items to an order we would suggest contacting us to cancel your original order and void your payment, then place the order again. You can add all items from a previous order to your shopping trolley by going into My Account and using the 'Reorder' button.

10. Cancellation of Orders, Returning unwanted goods and the cooling off period

If your order has been dispatched but has not yet been delivered, you may cancel the order by e-mail. The goods will be returned to us by our carrier. You remain responsible for the delivery charge and this will be deducted from your payment before payment is refunded.

Once you receive delivery of the goods, you have 14 calendar days cooling off period. During this period, you may cancel all or part of your order after the goods have been delivered to you subject to the following:

1. E-mail us ( with your Order Reference Number within 14 calendar days of receipt of the goods and specify the items you wish to cancel or return. Please use the contact form on the ‘Support’ page. We will provide you with a Returns Authorisation Number.

2. All goods must be returned in their original, unopened, and unused condition together with their original packaging.

3. Goods must be returned to us within 14 calendar days which can be arranged by us, through our preferred carriers and the cost deducted from the refund of the returned goods. Alternatively, you may return goods, at your cost, to us at: Online Store, W.Wing Yip PLC, 375 Nechells Park Road, Nechells, Birmingham B75NT.

You cannot make a return without a Returns Authorisation Number. You are liable for the original delivery charge and the re-delivery charge and we reserve the right to deduct these from your payment or to recover the same from you. If you do not return the goods to us after cancellation, we reserve the right to collect the goods from you and charge you direct costs of recovery. Refunds will be provided using the same payment type by which your order was made. Please allow 30 days from the date of cancellation for the refund to be issued provided that you return the goods to us within 14 days of the date of cancellation.

We reserve the right to refuse a return or refund if you fail to comply with the above terms.

11. Defective Goods or Goods Damaged during Transit

If you receive goods which are defective or have been damaged during transit, please e-mail us with details (including a digital photo if possible), as soon as possible and in any event within 30 days. In the event of perishable items, you must notify us as soon as possible. We reserve the right to refuse a refund if the damage or defect is caused by you.

12. Set Offs and Refunds

We reserve the right to set-off any damages or costs which are recoverable from you by us by deducting the same from any refund.

13. Complaints Procedure

If you are dissatisfied with a product or any part of our service, please address your complaint to us in writing, by e-mail (through the online contact form), fax or post marked for the attention of the Online Store Manager. The Manager will endeavour to address your complaint efficiently and take such action as they may deem appropriate in the circumstances.

If you are not satisfied with their decision or the manner in which it was dealt with, please address your complaint to us in writing, by e-mail (through the online contact form), fax or post marked for the attention of the Managing Director who will consider your complaint and advise you of their findings and their proposed course of action.

14. Contracts (Rights of Third Parties) Act 1999

The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms and Conditions. These Terms and Conditions do not confer or purport to confer on any third party any rights to enforce these Terms or Conditions or to enforce your rights hereunder.

15. Severability

If any of these Terms and Conditions are found to be unlawful, invalid or unenforceable by a Court, the remainder of the Terms and Conditions will not be effected and will remain valid to the full extent allowed by the law.

16. Intellectual Property

WING YIP, the Wing Yip Logos and ALL THE CHINESE YOU NEED TO KNOW are registered trademarks of W Wing Yip & Brothers (Holdings) Limited. The copyright in this website rests with us. You are not permitted to use the WING YIP trademarks, the Wing Yip logos, ALL THE CHINESE YOU NEED TO KNOW or to copy or link to this website without the written permission of W Wing Yip & Brothers (Holdings) Limited or ourselves. The intellectual property rights relating to individual products remain the property of those to whom such rights belong and you will have no rights to such intellectual property. 

17. Law and Jurisdiction

These Terms and Conditions are governed by English law and the parties shall submit any disputes to the exclusive jurisdiction of the English Courts.

The Contract shall be concluded in the English language.

We recommend that you print out a copy of these terms and conditions for your future reference.