Important announcements: ** Our Birmingham superstore is NOT located within the newly introduced Clean Air Zone ** For delivery Terms and Conditions click here **

Frequently Asked Questions


Do I need to register to shop online?

How do I find the products I want?

What information do you provide about your products?

How do I know my order has been accepted?

Can I buy from overseas?

What if my payment card is declined by Barclaycard?

Do you store my credit card details?

What security do you have in place?

What if I can't find what I am looking for?

Do you supply fresh and frozen products online?

Where do I enter my gift card / voucher / discount code?

It is the responsibility of all customers to enter their own discount codes correctly at time of checkout and within the valid date period.

Delivery and Dispatch

How much is your delivery charge?

When will my order be dispatched?

Can you deliver to an alternative address to that registered on my credit/debit card?

How do I know my order has been accepted?

Amending and Cancelling orders

Returns and Refunds


What recipes are available?

How do I search for a recipe?

What types of recipes do you do?

Are there any recipes which can be cooked in 20 minutes?

Do you offer Vegetarian and Vegan recipes?

What if you do not have a recipe that includes the ingredients I have purchased?

How do I submit my recipe?

Product & Recipe Reviews

Can I write a review for any product?

Can I write a review for any recipe?

Will my review be edited or removed?

What tips can you give for writing a great review?